Frequently Asked Questions

No, all data is encrypted in your browser and then transferred to our servers. The decryption also takes place in your browser.

By default, received and sent data is available for 10 days. Afterwards the encrypted data is irrevocably deleted.

We do not implement explicit tracking of connection or metadata ourselves. Information that has to be retained by law or is required for billing purposes, will be stored by the server infrastructure provider (currently: Exoscale https://www.exoscale.com).

The audit is currently underway. We have provided all source code. Once we have the results, the report will be published on the Arcano Website.

Arcano was designed with security as the main target. Arcano is daily checked for all known vulnerabilities automatically. Should a security breach compromise the integrity of the If data security is threatened, we reserve the right to take Arcano out at short notice.

Arcano, respectively codefour LLC is a company and is 100% owned by the shareholders. The legal form of a LLC ensures that foreign investors cannot take control of the tool unnoticed.

Because we think that secure data transmission to Professional secret holders in particular and secret communication between everyone in particular is a fundamental right.

Currently there are no inquiries from legal authorities.

In order to increase security, we support 2-FA. This can be activated in the settings.

Different Firefox Addons can affect the functionality of Arcano. Please try using Arcano in a private window or reset Firefox to its default configuration.

We store all data in Switzerland, currently in the Exoscale Cloud. The data is encrypted and we have no access to it, no matter where it is stored.

Depending on the configuration, content blockers can stop the IFrame, i.e. the drop zone of Arcano, to not be correctly displayed.

End-to-end encryption is only possible when the relevant code parts are delivered to your browser. This means everybody can always inspect the source code of Arcano. We believe this increases trust and is the only right way to use encryption. However, the code is still copyrighted by Arcano and may not be used without written consent of codefour gmbh.